Just like any good relationship, it’s built on time and trust. We work with small businesses, ecommerce brands, tradespeople and not-for-profits, and we get to know how yours actually runs: your processes and your tools, so we’re quick when you need us and quiet when you don’t. Send us the job and we do it, same or next day, with no retainer and no minimum hours.
It’s usually the email setup rather than the form itself, and enquiries have often been going missing for weeks by the time anyone notices.
We roll it back, fix the cause, and either replace the plugin responsible or report it to its developer.
We clean it up, restore it, close the way they got in and lock it down. It’s quoted as a fixed price and includes three months of Care.
We recover your hosting, domain and admin access from a developer who’s moved on. It’s more common than you’d think, and we can usually get it back.
We measure it before changing anything, so you can see exactly what made the difference.
We move it with no downtime and no lost email. It’s included if your site is coming into Care.
Everyone pays the same rate. But if we already host and look after your site, we know how it’s built and its history, so the same job takes fewer hours.
Prepaid hour packs are available to Care clients and stay valid for 12 months. After-hours emergencies cost more, and we’ll always tell you before we start.
| Service | In our care | Not in our care |
|---|---|---|
| Your DeveloperSame or next day | Fewer hourswe already know the site | Standardfrom a cold start |
| Emergency restoreSite down, backup gone, host unresponsive | Included | Quotedincludes a month of Care |
| Hacked-site rescueClean, harden, restore, re-secure | Includedthe clean-up is in the plan | Quotedincludes three months of Care |
| Site or host migration | Included | Quoted |
| Website health checkPerformance, Core Web Vitals and SEO, plus security, accessibility and privacy modules | Flat fee | Flat fee |
| Email deliverabilitySPF, DKIM and DMARC set up so your mail lands | Flat fee | Flat fee |
Send it by email or the form. Describe the problem in your own words, include the site address, and add screenshots if you can.
We just do it and let you know when it’s live. There’s no quote to approve, and it goes on that week’s invoice.
We send you a quote first, in plain English, with what we’ll do and what it costs. Nothing starts until you say yes.
You get one invoice a week for the hours used, itemised so you can see what each hour was spent on.
Tell us what’s going on in your own words. We’ll usually come back to you within one business day with a clear next step, and if it turns out you don’t need us, we’ll tell you.