One monthly price from $149, with hosting included and a login to our own app. If something goes wrong, our systems pick it up straight away, and most of the time we’ve fixed it before you’d notice.
It’s the same amount every month, whether anything happens or not.
NVMe storage, object caching, an enterprise CDN and a firewall in front. There’s no separate hosting bill and no surprise at renewal time.
Taken every night, kept for 30 days and stored away from your server. We test restoring them every quarter, so we know they actually work.
WordPress and plugin updates are tested on a copy of your site before they go anywhere near the live one.
Malware scanning, a firewall set up for your site and extra hardening. If something still gets through, the clean-up is included.
Your site is checked every minute, so we usually know about a problem before you do. Stores get a same-day response if the checkout stops working.
Hosting, domain, DNS, licences and the documentation, kept in an account that belongs to you, so nobody can ever hold your site hostage.
If something stops working, it’s covered. If you want something new, we’ll quote it. Most people find that works out cheaper than paying every month for hours they don’t use.
Every site in our care comes with a login to the ùrlar app, which we build and run ourselves. What’s in it depends on what your business does.
Every enquiry and sale is recorded against the page and campaign that brought it in, and counted once, so the numbers match what’s in your bank account.
Orders, picking, shipping and returns on one screen, with the sales reporting that goes with them. On Site Care for WooCommerce.
Send us a job, see where it’s up to and read what was done. Or just email us like you always have, which is what most people do.
The move is usually why people put this off. We do it out of hours, you keep trading the whole time, and you aren’t charged anything until it’s done.
We don’t touch or cancel anything on your current hosting, so if anything goes wrong, you’re exactly where you started.
We set it up on our hosting at a private address and check it page by page against your live site.
We switch it over after hours, with everything prepared in advance so there’s no downtime. Your email isn’t affected.
You don’t pay anything until your site is live and working with us.
These are our own prices for the same work when we don’t already host, monitor and know the site.
Care is $149 a month, incl. GST.
On the left is what you get with Care. On the right is how most sites are looked after, and what that tends to cost when something goes wrong.
| Over a year | In our care $149 a month the same every month | On your own Whatever it adds up to usually when something goes wrong |
|---|---|---|
| Hostingand the renewal that goes with it | Included | A separate invoiceoften at a different price than last year |
| Backupsand knowing they restore | Nightly, tested quarterly | Usually a pluginnobody has tried to restore |
| UpdatesWordPress and plugins | Tested on a copy first | When you rememberor when something stops working |
| Someone watchingat 2am on a Sunday | We are, every minute | You, when a customer tells you |
| Something stops workinga form, an email, the checkout | Let us know and we fix it | An hourly bill, when someone’s available |
| The day it goes down | Covered by us | From $750and the day itself |
| Sign up to Site Care |
Site Care for WordPress is for service and information sites. Site Care for WooCommerce is for stores, where a broken checkout costs money by the hour.
Not sure? Start on WordPress. If the site turns out to need the WooCommerce plan we’ll move you and tell you why.
There are a few times we’d tell you not to bother, and we’ll tell you on the call before you’ve paid anything.
If your site is a single page that never changes and never gets enquiries, the hosting you have is probably fine.
If you have an in-house developer who already handles updates and backups, you don’t need us either, though we’re happy to be the second pair of hands when they’re on leave.
And if what you’re after is someone writing and adding to the site every month, that’s not what Care is. Care covers fixing anything that breaks, and new pages or content are quoted when you want them.
It’s rare, and we usually know before you do. Our systems pick it up straight away, and getting it back up is our time and our cost, with no call-out fee, no emergency rate and nothing extra on your invoice.
Yes. There’s no separate hosting bill or surprise at renewal, and your domain stays in your name.
If something’s stopped working, it’s covered by your plan. Just let us know and we’ll sort it. If it’s something new, like a page, a section or a feature, we’ll send you a quote, usually within one business day. Most people find that works out cheaper than paying every month for hours they don’t use.
Yes, any month. We’ll hand over a full copy of the site, the logins and the documentation, and nothing is held back.
Yes, but we do the move for you. Having your site on our hosting is how we keep the price simple, and how we can promise to get it back up if it goes down.
Tell us where your site is hosted now, and we’ll give you an honest answer about whether it’s worth moving, even if the answer is no.
Most replies the same day, all within one business day.