If your site’s been hacked, gone offline or you’re locked out of your hosting, tell us what’s happened and we’ll look at it today. Most sites are back up the same day, and three months of Care is included so it doesn’t happen again.
You don’t need to know what’s wrong. Working that out is our first job.
We take the site offline or put it behind a holding page, so customers stop seeing the problem and Google stops recording it.
We go through the server logs and files to work out what happened and when. If we guessed, it would likely happen again.
We remove anything malicious, check the database and bring back a clean version of the site. If your backups are gone, we work with what’s on the server.
We change the passwords, fix the weakness they used, lock the site down, and ask Google to review any warning so your listing recovers.
Spam pages in Google’s results, a red warning screen, customers reporting redirects to somewhere else, or your host has suspended the account. We clean it up, restore it and close the way they got in.
A white screen, a database error, an expired domain, a hosting bill nobody saw, or an update that broke it at two in the morning. We find the cause and get it back up, usually within hours.
The developer has gone, the hosting is in their name, and nobody has the passwords. We recover access through the registrar and the host, then put every login into an account that belongs to you.
If two or more of these sound familiar, get in touch today rather than waiting to be sure.
Please don’t delete anything first. The evidence of how they got in is usually in the files you’d want to remove, and without it, it’s much harder to stop it happening again.
A rescue includes three months of Site Care, because a cleaned-up site with no updates or backups is likely to get hacked again. During those three months it’s on our hosting, backed up every night, updated weekly and monitored around the clock.
After that, you can stay on Care or take the site elsewhere with a full copy and every login in your name. Either is fine with us.
Not urgent right this second? Tell us what happened and we’ll pick it up.
The form isn't working right now. Email hello@urlar.co and we'll pick it up.
Email hello@urlar.co and we’ll look at it today. Most sites are back up the same day, and three months of Care is included so it doesn’t happen again.